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Ever wondered why customers are the backbone of any business? Join me, Erin Olson, as we go on a journey to explore the underappreciated art of customer service, sharing my personal experiences on why it's so integral for any business to thrive. Remember, customers are key, but they’re not always right! Let's reevaluate how we treat our customers and learn how to utilize their feedback to foster growth and success.

Let's take it a notch higher in the second half of our conversation as we delve into six actionable tips to improve your customer service game. Together, we'll explore the importance of responsiveness, personalization, effective communication, and the invaluable life skills one can gain from working in customer service. As we wrap up, I encourage you to show grace to customer service representatives and make a name for your business through unforgettable customer service. Together, let's elevate our quality of life.

No Homework this week!

Resources:
Product Pricing Calculator Spreadsheet
1ST Phorm
Excellence Wins by Horst Schultz
Unreasonable Hospitality by Will Guidara

Thanks for listening! I'm glad you're here.

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See ya next week!
Erin