Greg and Stephen catch up with TLF Research Client Manager Vicki Harris to talk about the impact of the pandemic and lockdown on customer experience and ways of working, with a particular eye on the social housing sector in the UK.

Along the way we talk about the power of “moments of kindness” in a crisis, wonder about how to make sure we remember to look for those moments when things return to a “new normal”, and discuss what the future may look like as ways of working change and customer priorities shift.