In this episode of Social Media Identity Theft: The Case of Leticia del Monte, we dive into the alarming story of Leticia del Monte, whose Twitter account was hacked in a way that upended her online presence. The attack not only led to the posting of inappropriate content but also the creation of fake profiles in her name. Despite her efforts to recover her account, Leticia encountered the frustrating inadequacies of automated support systems, highlighting a critical gap in user protection. Today, we’ll explore her experience, the lessons it offers, and the pressing need for stronger security and human-centered support on social media platforms.