Managing third-party relationships, such as pubic cloud service providers, requires a set of skills often unfamiliar to many technologists. These relationships are constructed on a foundation of verifiable trust. This requires managing the cybersecurity performance of third parties via contractual mechanisms rather than the traditional line-of-sight practices used internal to an organization. Chief among these mechanisms are service-level agreements (SLAs). Cybersecurity SLAs are vital to the success of third-party relationships and a core component of sound governance.

What Attendees Will Learn

• How to design and implement meaningful SLAs

• How best to use SLAs to drive third-party cybersecurity performance

• The limits of SLAs as a third-party risk management tool