In this episode, Chris, Kim and Riwka are joined by special guest Albert Naffah, CEO of CommBank Health, who brings a wealth of expertise to the discussion as they explore the role of digital technology in the healthcare industry.

Albert discusses the challenges faced by healthcare businesses and how digital solutions can create efficiencies and enhance the patient experience. He also reveals how Smart Health, a payment and claims platform with integrated analytics, is helping medical practices get paid more efficiently while attracting patients and talent alike.

Key Takeaways:

• (02:29) The increasing adoption of digital solutions in healthcare is driven by patient demand for modern solutions and healthcare businesses' need to create efficiencies and improve the patient experience.
• (12:54) Healthcare practices can benefit from non-clinical skills such as finance, operations, and human resources, which are crucial for practice success but not commonly taught in medical school.
• (21:10) Smart Health, a payment and claims platform with integrated analytics, helps medical practices get paid efficiently while attracting patients and talent.
• (28:05) The GP Insights report shows that many medical businesses experience higher patient demand than in previous years, leading to challenges, but also greater adoption of digital solutions.

Resources & Links:

• CommBank Health: https://www.commbank.com.au/business/corporate-industry/health.html
• Smart Health: https://www.commbank.com.au/business/health/solutions/smart-health.html
• GP Insights Report: https://www.commbank.com.au/content/dam/commbank/assets/business/corporate-industry/health/gp-insights-report-2023.pdf