In this episode, Melinda Emerson chats with Brett Cooper about the challenges small businesses face during the pandemic. They discuss his book, "Solving the People Problem," the role of emotional intelligence in business, and managing millennial employees. The episode also delves into managing unproductive conflict, learning from business mistakes, and the practical application of the DISC framework.

(0:00) Introduction and Guest Brett Cooper's Profile

(1:40) The Challenges of Maintaining a Team During Pandemic

(5:02) Unveiling "Solving the People Problem" and its Relevance to Small Businesses

(8:10) Emotional Intelligence and Its Role in Business Success

(12:39) Sponsor: Melinda Emerson's book "Fix Your Business"

(13:08) Navigating Millennial Employees and Embracing Diversity in Small Business

(16:12) The Dynamics of Ego and Cultural Differences in Business

(18:13) Understanding and Managing Unproductive Conflict

(20:43) Lessons from Business Mistakes and Practical Application of DISC Framework

(23:28) Free Emotional Intelligence Survey Offer and Closing Remarks