Let's say a neighbor approaches you and is accusing you of ripping them off.  They're angry.  They're yelling, screaming.  Possibly even threatening to retaliate.  What is the proper response?  Obviously there is a misunderstanding of some sort, but how do you de-escalate this situation while not compromising your own integrity?  Drank Riley has that and more in this edition of Counseling On Demand.

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