In this conversation, Noam Maital interviews Sophia Moore, Chief Innovation and Technology Officer at COTA, about the integration of AI and technology in public transit. They discuss the challenges and opportunities of using AI to enhance customer service, the importance of data governance, and the cultural changes required to upskill the workforce. Sophia shares insights on the future of COTA and how technology will play a crucial role in providing better public transit services in Central Ohio.

This podcast is brought to you by Darwin AI, a platform built for state and local government to help agencies adopt and manage AI responsibly.