Space to Lead

Why do the same challenges keep showing up, even when the people, projects, or circumstances change?

In this episode, David and Suzanne explore the patterns that shape collaboration. Moving beyond individual behaviour, they examine how relationships, structures, history, and everyday responses can reinforce the very challenges people are trying to resolve.

From tighter control that leads to less information sharing, to rescuing that creates dependence, well-intended actions can produce unintended consequences. Making these patterns visible helps teams understand their contribution and create opportunities for change.

In this episode, we explore:

• What it means to look at collaboration through a systems lens.
• How our responses influence what others do next.
• Why past experiences and unwritten rules continue to shape present collaboration.
• How a systems perspective expands accountability.
• Three ways to begin shifting a pattern: make it visible without labelling people, locate it across the system, and understand what it is trying to protect.
• How collaborative coaching helps teams build their own capacity to see and shift patterns together.

A question to take into your work

What does your response make more likely to happen next?

Think about a collaboration where the same issue keeps returning. What sequence keeps repeating? What past experience, belief, or unwritten rule might be influencing it? Where could one small, observable change interrupt that sequence?

When we make the invisible visible, we create choice, and the possibility of a different pattern.

In this episode of the Collaborative Coaching series, David and Suzanne explore the Collaborative Maturity Continuum, a framework designed to help teams move beyond simple information sharing toward true integrated performance. They argue that collaboration is not an "on and off switch" but a fluid maturity journey that reveals its true strength under pressure. By identifying where a team sits on this five-level continuum, leaders can intentionally build the capabilities needed to handle complex, interdependent work.

Key Discussion Points

• The Problem with "Collaboration" as a Catch-all: We often use the word "collaboration" to describe every interaction—from a quick email to a deep strategy session. However, different types of work require different levels of maturity. Friction often occurs when the complexity of the work requires high-level collaboration, but the team's system is only capable of basic coordination.
• The Five Levels of the Collaborative Continuum:
  1. Coordination: Focused on information exchange and task handoffs. Communication is often reactive, and work still happens in silos, leading to a "did my part" mentality where the collective outcome can still fail.
  2. Cooperation: Based on goodwill and helping others when asked. While it feels positive, the system is often dependent on specific individuals who "bridge the gaps," which can lead to burnout.
  3. Collaboration: The transition to shared goals and "sense-making" before decisions are made. This level requires vulnerability and the ability to work through disagreements without retreating into silos.
  4. Collective Performance: The team operates as an integrated system, making decisions with a lens on the whole organization. Trust is high enough to raise concerns early, creating a level of resilience that allows the group to adapt together when conditions change.
  5. Collaborative Excellence: Collaboration is embedded in the culture and systems, no longer dependent on a specific leader or initiative. It extends "beyond borders" to partners and stakeholders and focuses on co-creating the future.

Notable Quotes

• "Collaboration is not an on and off switch. It develops, it strengthens, it grows, and under pressure, it reveals how much capacity has actually been built."
• "Maturity has to be built on so many levels... You can't expect people to adapt together if they don't trust one another to speak up."
• "Collaborative excellence is not about perfection. It's the ability to remain collaborative when conditions are imperfect."
• "Stay out of your silos. Stay in the mess. Stay in the discussion."

Reflection Questions for Listeners

• Where would you place yourself on the collaborative continuum today?
• What evidence supports that answer? Look at how decisions are made, how accountability is held, and how information travels.
• What happens under pressure? Do people protect their own "lane," or do they remain responsible for the whole system?

If you are interested in surfacing the hidden patterns and dynamics within your team, David and Suzanne have developed a collaborative readiness assessment to help you choose your next steps intentionally. Connect with us - [email protected]

Episode Summary - Learn more at https://collaborativecoachinggroup.ca/

Picking up immediately from their discussion on the foundations of trust, David LeBlanc and Suzanne Fox transition from theory to practice. This episode focuses on the "how" of building high-performing teams by exploring the Four Conditions of Collaborative Capacity: Safety, Clarity, Alignment, and Repair. They discuss how these conditions interact to transform trust from a vague concept into a functional system that allows teams to navigate complexity, surface risks early, and recover from inevitable setbacks.

Key Topics & Takeaways

• Safety – The Power to Tell the Truth: Moving beyond "politeness" to create an environment where risks are surfaced early, mistakes are admitted, and every member feels they belong and matter.
• Clarity – The Antidote to Ambiguity: Why clear roles, responsibilities, and decision-making structures are essential to prevent the "stories and assumptions" that erode trust.
• Alignment – Overcoming "False Harmony": The importance of declaring hidden tensions and organizational pressures so teams can make conscious trade-offs together rather than working at cross-purposes.
• Repair – Resilience Over Perfection: Reframing team "cracks" as opportunities for growth and why the capacity to recover from a rupture is more important than avoiding one.
• Trust Across the 5 Levels: A final look at how trust manifests differently at the Individual, Team, Project, Organization, and System levels.
• Diagnostic Action: Practical questions for leaders to identify exactly where their collaboration is getting stuck.

Notable Quotes

"Safety isn't an extra. It's not one of those soft things that we make room for if there's time... The quality of the outcome depends on whether people can actually contribute." — David LeBlanc

"A group can be very polite and still be unsafe. They can be friendly and still silence difference very quickly and easily." — Suzanne Fox

"Strong trust is not the absence of these cracks... strong trust is actually the confidence that the cracks can be addressed before they become real breaks." — Suzanne Fox

"Anything can be repaired, but it doesn't require perfection. Trust, just like relationships, is something that's fluid." — David LeBlanc

Diagnostic Questions for Listeners

To apply this episode’s concepts to your own work, David and Suzanne invite you to reflect on these four questions regarding your current project or team:

1. When are people holding back?
2. Where are they getting stuck?
3. Are there times when priorities are pulling apart?
4. Is there something that has not yet been repaired?

Learn more about Collaborative coaching HERE

Episode Summary

In this first half of a two-part deep dive, David LeBlanc and Suzanne Fox explore the complex architecture of trust within leadership and collaboration. Moving beyond trust as a simple personality trait, they examine how trust is actually evidence gathered from how a whole collaborative system behaves. This episode breaks down the critical distinctions between individual trust and psychological safety, explains why "good people" can struggle in broken systems, and introduces a personal tool for repairing professional relationships: the "redo card".

Key Topics & Takeaways

• The Systemic Nature of Trust: Why relationship-building exercises fail when the actual problem is a lack of clarity, alignment, or safety within the organizational structure.
• Collaborative Readiness vs. Capacity: Readiness helps locate where an issue exists (individual, team, or system), while capacity helps diagnose what the collaboration specifically needs to function.
• Trust vs. Psychological Safety: Understanding trust as a one-to-one relational dynamic versus psychological safety as a shared "many-to-many" climate.
• The Four Dimensions of Trust: A framework to move beyond "I don’t trust them" by assessing specific gaps in competence, reliability, integrity, and care.
• Safety is Not Comfort: Why real psychological safety actually makes honest accountability and productive tension possible, rather than just "being nice".
• The Redo Card: A practical approach to vulnerability and repair when a leader makes a mistake in a conversation.

Timestamped Highlights

• [1:56] – Defining trust beyond the abstract and its role in collaborative readiness.
• [3:03] – Why trust isn't just a personality issue; it involves roles, incentives, and power dynamics.
• [8:20] – How people adapt their behavior (filtering information or "circling the wagons") when systemic trust is low.
• [12:16] – Breaking down the 4 Dimensions of Trust: Competence, Reliability, Integrity, and Care.
• [14:09] – The interpersonal risk: What happens when people prioritize "looking competent" over telling the truth?
• [16:46] – Why psychological safety is the key to respectful responsibility rather than blame.
• [19:08] – The "Brick Wall": When a trusted relationship exists within an unsafe organizational culture.
• [22:23] – Suzanne’s story of the "Redo Card" as a tool for immediate repair.

Notable Quotes

"Trust isn't a single condition. It's evidence that people gather from how the whole collaborative system behaves." — David LeBlanc

"Safety does not mean comfort. It actually doesn't mean people agree on everything... real psychological safety makes more honest accountability possible because people can talk about what is actually happening." — Suzanne Fox

"A group can be very polite and still be unsafe. They can be friendly and still silence difference very quickly and easily." — Suzanne Fox

What’s Next?

Due to the depth of this conversation, we have split it into two parts. In Episode 2, we pick up immediately where we left off to apply these foundations to the Four Conditions of Collaborative Capacity: safety, clarity, alignment, and repair. Tune in to learn how to diagnose and strengthen these conditions in your own team.

Are You Ready to Collaborate?

Building Collaborative Readiness for Better Outcomes

Episode Description

Collaboration has become one of the most frequently used words in leadership.

Organizations ask for it.
Projects depend on it.
Leaders encourage it.

Yet despite the best intentions, collaboration often feels difficult.

Teams become siloed.
Communication breaks down.
Trust erodes.
Decision-making slows.
People begin protecting their own priorities instead of pursuing shared outcomes.

Why?

In this episode of the Space to Lead – Collaborative Coaching Series, David LeBlanc and Suzanne Fox introduce one of the foundational concepts behind the Collaborative Coaching Group's work:

Collaborative Readiness.

Rather than viewing collaboration as simply a skill or behaviour, they explore it as a capability that exists across multiple levels of a system—from individuals and teams to projects, organizations, and the broader ecosystem.

Because successful collaboration doesn't begin when people enter a meeting.

It begins long before that.

It begins with readiness.

Learn more about Collaborative Coaching at https://collaborativecoachinggroup.ca/

What if the biggest challenges facing your organization aren't individual problems, but systemic ones?

In this episode of Space to Lead, David LeBlanc is joined by leadership consultant, executive coach, and Collaborative Coaching Group co-founder Suzanne Fox for a conversation about the growing complexity facing leaders and organizations today.

Together, they explore why so many organizations struggle despite having talented people, strong intentions, and dedicated teams. From competing priorities and organizational silos to avoidance, people-pleasing, and unresolved tensions, David and Suzanne discuss the hidden dynamics that often get in the way of collaboration and performance.

The conversation also introduces Collaborative Coaching - an approach that builds on the foundations of coaching, team coaching, facilitation, and systems thinking to help leaders, teams, and stakeholders work together more effectively. Sometimes described as "team coaching on steroids," Collaborative Coaching moves beyond the boundaries of a single team and focuses on the broader system in which people operate.

Throughout the episode, David and Suzanne share insights from their own partnership, discuss the value of co-coaching, and explore how organizations can build greater awareness, alignment, and capacity for collaboration.

In this episode:

• Why leaders are becoming experts at functioning while depleted
• The impact of complexity, ambiguity, and constant change
• How avoidance and people-pleasing create organizational friction
• Why traditional approaches can miss important system dynamics
• The difference between team coaching and collaborative coaching
• The power of co-coaching and real-time observation
• Building the capacity for productive disagreement and healthy tension
• Helping teams move from transactional work to meaningful collaboration

Stay Connected

This episode marks the beginning of a new series exploring the principles and practices of Collaborative Coaching. In upcoming episodes, David and Suzanne will dive deeper into topics such as systems thinking, psychological safety, productive conflict, stakeholder alignment, collaborative readiness, leadership dynamics, and creating healthier organizational cultures.

To learn more about Collaborative Coaching and the work of the Collaborative Coaching Group, visit:

https://collaborativecoachinggroup.ca

If you're leading a team, navigating organizational change, or working in a complex stakeholder environment, we'd love to connect and continue the conversation.

In this episode of Space to Lead, David is joined by members of the HR leadership team at the City of Maple Ridge for a conversation about the evolving role of HR in organizations today. Together, they explore what it means to move beyond a reactive service model and become a true strategic partner that helps shape culture, strengthen trust, support people, and guide change across the organization.

This conversation explores the importance of strategy within HR, the value of a team culture built on authenticity and support, and the need to balance compassion with accountability. From employee experience and feedback to systems, learning, and leadership, this episode offers a thoughtful look at what strong HR leadership can make possible.

Tune in and subscribe to Space to Lead so you do not miss an episode.

SHOW NOTES — Space to Lead

Stepping Into Your Power: A Conversation on Confidence, Transition, and Leadership

with Sarah Zaharia

What happens when you finally see yourself the way others have seen you all along?
 In this powerful episode, Sarah joins David to explore the internal shifts, bold risks, and subtle mindset changes that helped her step into a larger, more confident version of herself—and reshape her career in the process.

Sarah opens up about leaving the public sector after nearly two decades, navigating the complexity of a major career transition, leading in a high-pressure environment, and maintaining relationships with intention and grace.

This conversation is an invitation: to challenge the beliefs that hold you back, to rethink what confidence actually looks like, and to step more fully into the leader you’re becoming.

🌟 In This Episode, We Explore:

✨ The moment Sarah realized she was underestimating herself

and how a simple reframing helped her step into a senior leadership mindset.

✨ Why language shapes leadership

—from apologetic qualifiers to declarative confidence.

✨ The hidden emotional work of transitions

and how to move from one chapter to the next with intention and integrity.

✨ How women can stop self-limiting and support each other more powerfully

including the importance of bold conversations and strong female community.

✨ Why “work-life balance” is a myth

and how to rethink balance across months (or even years).

✨ What it takes to leave a role without burning bridges

and how those relationships can fuel your success later.

✨ The surprising power of space, reflection, and self-care

(and why you can’t lead well from an empty cup).

🔥 Why This Episode Matters (and Might Hit You Hard)

This is one of those rare episodes that feels like listening in on the exact conversation you didn’t know you needed.

Sarah speaks with honesty, vulnerability, and grounded clarity about:

• The fear and excitement of reinvention
• The expectations placed on women leaders
• The tension between ambition and wellbeing
• The reality of leading through high-pressure seasons
• The courage required to say “I’m ready for more”

Whether you’re contemplating a transition, looking to reclaim your confidence, or craving leadership conversations that go deeper than buzzwords—this one is going to resonate.

🔑 Key Quotes From the Episode

💬 If You Enjoy This Episode… Share It.

Someone in your network is sitting on the edge of their next big step—and this conversation could be the permission or perspective they need.

🔍 Episode SEO Keywords :

• women in leadership
• leadership transition
• career change stories
• confidence at work
• executive coaching
• public to private sector transition
• imposter syndrome
• workplace confidence
• professional reinvention
• leadership podcast Canada
• Space to Lead podcast

🙌 Connect With Us

Host: David LeBlanc
Leadership Coach • Team Coach • Founder, LeBlanc Leadership Group
www.SpaceToLead.ca
| www.LeBlancLeadership.ca

Guest: Sarah Zaharia
Communications Leader • Infrastructure Sector

Follow Space to Lead for more conversations that create clarity, courage, and growth in leadership.

In this deeply reflective episode, David and Suzanne explore a topic rarely named in organizational life — grief at work. They discuss how leaders and teams experience grief during professional transitions such as restructures, layoffs, leadership changes, or the end of major projects. Suzanne invites leaders to see beyond the familiar language of stress and burnout, recognizing that unacknowledged loss often lies beneath.

The conversation bridges psychology, leadership, and systems thinking, linking grief to models like Kübler-Ross’s Stages of Grief, William Bridges’ Transition Model, and Sam Kaner’s Groan Zone. Together, they highlight that creating space for endings — to name, honor, and process what has been lost — allows new beginnings to emerge with clarity and trust.

💡 Key Concepts & Models Referenced

• Kübler-Ross’s Stages of Grief: Understanding emotional responses to loss — denial, anger, bargaining, depression, and acceptance.
• Anticipatory Grief: The anxiety and emotional weight of knowing change or loss is coming before it happens.
• William Bridges’ Transition Model: Moving through endings, the neutral zone (or “messy middle”), and new beginnings.
• Kaner’s Groan Zone: The discomfort and confusion that accompany true transformation and collective sense-making.
• Space to Lead Model: The importance of slowing down, reflecting, and making intentional space for what’s true before moving forward.

🧭 Key Takeaways

• Grief is not just personal — it’s professional, collective, and systemic.
• Leaders must name and honor endings to build trust and make room for renewal.
• Anticipatory grief is common in organizations facing change and can heighten anxiety if unacknowledged.
• Doing endings well prevents unresolved emotional residue from surfacing later in team dynamics and culture.
• “Name it to tame it” — identifying loss gives people language and permission to process emotions.
• Good endings create psychological safety and pave the way for creative, clear beginnings.

🗣️ Memorable Quotes

🔗 Resources 

• On Death and Dying by Elisabeth Kübler-Ross
• Transitions: Making Sense of Life’s Changes by William Bridges
• Facilitator’s Guide to Participatory Decision-Making by Sam Kaner

🎧 Closing Reflection

Leaders are constantly navigating endings — some clear, some ambiguous. By acknowledging grief and making space for endings, we invite authenticity, integrity, and renewal into our leadership practice.

🪞 Episode Summary

What happens in that moment after someone says something that hits you wrong?
Before the judgment, before the reaction—there’s a pause. And in that pause lies the possibility for understanding.

In this episode of Space to Lead, David LeBlanc explores the power of language, how certain words—like “sissy”—carry history and emotion, and how our reactions often reveal as much about us as they do about the word itself.

This is a conversation about words as both weapons and bridges, about sensitivity and awareness, and about the practice of pausing before we decide what’s right, wrong, or off-limits.

In This Episode

• The story behind why a single word in a previous episode stayed with David
• How language carries history, identity, and emotion
• The psychology of reaction—what’s happening in your body when a word triggers you
• How to pause and reflect before judgment
• Why curiosity, not censorship, builds understanding
• What leaders, coaches, and teams can learn about communication through awareness of language

Key Takeaways

• Words are never neutral—they live in relationship and context.
• Our reactions are often shaped by memory, identity, and experience.
• The pause between stimulus and response is where reflection and growth happen.
• True inclusion isn’t just about policing language—it’s about staying open to dialogue and difference.
• When we replace judgment with curiosity, we open the door to empathy.

Reflective Prompts for Listeners

• What words have power for you?
• When you react strongly to something someone says, what might that be telling you about your story?
• How can you create more space to pause, reflect, and respond rather than react?

Connect & Explore

• 📰 Read the companion article: The Power of Words: Pausing Before We Judge – TEAMshift Magazine

• 🎧 Listen to past episodes of Space to Lead
• 🌐 Visit www.leblancleadership.ca
  for leadership and team development resources
• 💬 Join the conversation on LinkedIn — share your reflection using #SpaceToLead #TEAMshiftMagazine #LiveLearnGrow

🕊️ Episode Quote

🎵 Credits

• Host: David LeBlanc
• Produced by: LeBlanc Leadership Group – The LIVE. LEARN. GROW. Company
• Find more at: The Space to Lead Podcast