We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.

It’s something Mike Vroom, Senior Director of Customer Service at UNTUCKIT (and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• The Importance of Human Interaction in the AI Era
• Potential Pitfalls of Over-relying on AI
• Finding Balance of Online and Brick-and-Mortar Shopping
• The Human Element in Customer Service
• The Need for Human Management in Tech Adoption
• The Essence of a Brand Beyond Commodities
• And more 

NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned! 

To check out any and all of our 67 episodes - listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

AI’s evolution is set to warp speed these days, with piles of possibilities for transforming customer service. The trick? Keeping all those AI trends balanced with the timeless power of the human touch. 

It’s something Maciek Ciolek, CPTO and Co-Founder of Zowie, has some incredible insights around. And he graciously shares them - this week, on Flip CX’s Spamming Zero Podcast. 

What’s Covered?

• Maciek’s Take on E-Comm’s Growth and Transformation
• AI's Potential in Personalized Shopping
• Human Touch: Irreplaceable in E-commerce
• The Role of AI Beyond Customer Service
• The Declining Relevance of FAQs
• The Power of Self-Learning
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

Gotta’ say - we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero. 

This week, that’s Lamees Butt - SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super excited to share it with you. 

What’s Covered? 

• The Power of Connected Customer Experiences
• E-Commerce Evolution: Beyond B2C
• AI’s Role in Enhancing Customer Centricity
• The Challenge of Online Product Selection
• The Central Role of Emotion in Customer Experience
• Evolution of AI in Business
• The Hybrid Shopping Experience
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

Truth: Frontline Workers are the heart of an organization. And y’all - they know a thing or two about what your customers are saying. 

So, it makes sense to both listen to them and to focus on helping them succeed in whatever ways possible. Right? 

It’s something that Chris Wallace, Co-Founder + President at InnerView Group, knows a thing or two about. And he graciously shares his insights. This week, on Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• The importance of storytelling in sales
• The role of AI in feedback analysis
• The power of frontline insights 
• Encouraging innovation among frontline teams 
• Authentic messaging 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

This week’s ep is all about branding. And, right now there’s no 2 better brains to pick on the subject than Blake Pinsker & Torii Rowe - the power partnership behind DREAMLABS. Take in their top tips - this week, on Flip CX's Spamming Zero podcast.

What’s Covered? 

• The power of a data-driven partnership
• A peek into DREAMLABS’ playbook 
• Helping brands do more with less 
• AI: The new age copywriter and animator
• The larger impact of AI on creative processes
• Shopify's sidekick: A game-changer for E-Commerce?
• And a whole lot more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

Let’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret? 

Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them - this week, on Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• How Tapcart approaches and refines their retention strategy 
• The essence of community-driven solutions
• The importance of member interactions over tools
• The role of good customer experience in establishing a community's foundation
• The potential pitfalls of new technology
• The importance of understanding the broader tech ecosystem
• The need for human management, even with advanced AI tools
• And more

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

Blink, and the world of E-Comm has evolved. Marketplaces have emerged as a transformative force - something Industry Leader Joanna McKenna has some fantastic insights around. She shares them this week, on Flip CX’s Spamming Zero podcast. 

What’s Covered?

• The challenges E-Commerce companies face when deciding to branch out into marketplaces
• The potential of marketplaces in E-Commerce
• The evolution of E-Commerce and the role of traditional retail
• The importance of evaluating channel strategy and considering multiple marketplaces to reach a broader consumer base
• What it takes to stand out in large marketplaces
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

We’re officially at episode 60 of Spamming Zero! (cue the disco ball ;)) 

So, we brought in extra special guest Chuck Rinker of PRSONAS, who dropped incredible insights around some of our favorite topics. Namely:

• The intersection of human and digital communication
• The power of emotional connection in brand intimacy
• Self-expression through avatars
• And so much more 

Seriously one of our favorite conversations so far, and we’re so flippin’ excited to share it with you. 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :) 

James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway.

Hosted by Flip—in partnership with Kustomer and Aircall—these Awards are all about recognizing, celebrating, and rewarding (like…for real) the best of CX in DTC & E-Commerce. Our 6 esteemed Judges will award the best in 3 categories: 

1. Top CX Leaders 
2. Frontline MVPs, and 
3. Best Brands 

It’s free, there’s no limit on how many individuals and brands you can submit, and nominations are being accepted NOW.  So, listen in for details, or just visit https://www.backtothecustomerawards.com to nominate the  incredible CX folks in your network.

When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that. 

Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole lot of actionable advice—on Episode 58 of Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• A bit about Lisa’s background 
• Siena AI’s what, why, and how - in a nutshell 
• Humanizing the Internet: the 3 innovations brands should be adopting 
• AI’s role in helping humans reach their potential
• How Siena AI addresses fear around automation 
• Flip, Marry, Kill - CX Style
• A small experience that left a big impression on Lisa
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.