Pavel drove AI customer support adoption as head of support...and then he got laid off. Mat chats with Pavel about his 13 years in B2B SaaS customer experience about the way execs are thinking about support today.

Plus: why customers still want a human to confirm an answer, even when the AI got it exactly right.

For a full transcript, notes, and links, see https://www.helpscout.com/blog/inside-ai-customer-support

Find Pavel at: https://www.linkedin.com/in/pmalyshev/