Today, the internet is a powerful means of enabling connectivity and participation, access to information, and freedom of expression. Yet, as more key services move online, people who are unable to access or confidently use the internet are increasingly missing out - and these people are often already among the most vulnerable and marginalised in our society. In this show, we hear from Sacha Green, author of the recent Citizens Advice Bureau's report 'Face-to-face with digital exclusion', University of Canterbury Professor Emerita Niki Davis, and Kim Slack and Shanelle Temaru-Ilalio, Learning Specialists at the Christchurch City Libraries.