What does it take to build a successful BPO company? How successful are you with your agents?

Special guest interview Richard Blank. The iNNOVATION Insights Podcast hosted by Dr. Eulanda Sanders.


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The iNNOVATION Insights Podcast, hosted by Dr. Eulanda Sanders, welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: exploring the multifaceted realm of innovation.


The insightful Dr. Eulanda Sanders hosts the iNNOVATION Insights podcast, which welcomes a mosaic of voices from different backgrounds, industries, and expertise, converging on a singular goal: to explore the multifaceted realm of innovation. Eulanda deftly navigates conversations that unearth the macro and micro nuances of what it truly means to innovate, from entrepreneurs to researchers to thinkers to creators.


But this is not just a podcast. It is a challenge. It is a challenge to ignite a flame of curiosity in every listener and to inspire them to look at the world through the lens of possibility.



At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.



Eulanda Sanders the founder of INNOVATION Insights 


Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity.


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https://youtu.be/jzF35L7dipU

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https://youtu.be/CTsz7Sr4jP8



Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ



iNNOVATION Insights Podcast, Eulanda Sanders, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

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What does it take to build a successful BPO company? How successful are you with your agents?By richard blank