GMan and Coach J are addressing one of the most asked about topics they hear at every dealer they visit, Special Order Parts. Advisors are frustrated with parts, and parts departments are frustrated with advisors all over the country. But it doesn’t have to be that way! Fixed Ops is only as strong as it’s weakest link, both service and parts are most efficient when they are communicating and collaborating. In this episode, we have our new JDI team member Tony on as our resident parts “guy” to discuss the wins and woes of the war on special order parts. As you know GMan is also a parts “guy” but service listeners don’t worry, Coach J has his advisor “hat” on and is on your side defending you at every turn. Listen in as our hosts get into a debate about the SOP problem, give tips and solutions on how to improve your special order parts process.