Most dealers know they should do more to get more referrals; they just don’t have time to do it. In other words, it’s common knowledge, not common practice. By creating a referral marketing system, valuable, money making referrals will happen in a more systematic, reliable and predictable way.  

In this podcast, I discuss the huge difference between Word-of-mouth vs. a referral marketing system 

Want to improve customer service and get more referrals?  Here are a few lists I’ve put together that might help:

· The 12-point customer complaint checklist

· 11 things you can do to really make a difference

· 9 great customer service ideas 

Dave Carleton
 https://SpaPoolMarketingSuccess.com