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SPOCcast Episode 10 - Stephen Mann on ITSM/ESM Technology and More
An interview with ITSM analyst, blogger, and speaker Stephen Mann about why implementing service management tools isn't the real task, and how we should be thinking about Enterprise Service Management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.
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By HDIAn interview with ITSM analyst, blogger, and speaker Stephen Mann about why implementing service management tools isn't the real task, and how we should be thinking about Enterprise Service Management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.