A conversation with Jeff Toister, author of "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service" and other books. His website is at https://www.toistersolutions.com Twitter: https://twitter.com/toister  The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

A conversation with Jeff Toister, author of "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service" and other books. His website is at https://www.toistersolutions.com Twitter: https://twitter.com/toister The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

SPOCcast Episode 16 - Jeff Toister on Customer Service

The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved.
HDI is on the web at https://ubm.io/spoccast
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy.

Technology

The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved. HDI is on the web at https://ubm.io/spoccast For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy.

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SPOCcast Episode 16 - Jeff Toister on Customer Service

SPOCcast Episode 16 - Jeff Toister on Customer Service