The credit union industry has seen extraordinary evolution in the last 18 months. In addition to shifts in technology and member service practices, the branch environment has also undergone significant changes.

Credit unions must consider new points of vulnerability as they continue to drive more efficient operational processes.

This episode of the CUNA News Podcast features Kevin Mullins, vice president of emerging markets at 3SI. 

Mullins outlines best practices for preventing crime, protecting front-line employees, and navigating other aspects of physical safety in credit union branches. He also explains how to continue serving member needs in a challenging labor market—and much more.