Recorded before a live audience at Laserfiche's Empower 2017 in Long Beach, CA, NSFG cohost Dustin Haisler talks with leading innovators from state and local government on how process improvements are leading to new ways to deliver service and help the community. Major themes from this episode: 

• How to undertake civic innovation with limited resources 
• What is on the horizon for new government service models 
• Success stories and lessons learned in innovating citizen-centric processes

Guests:

Bryan Sastokas – CIO and Head of Innovation, Long Beach, California

Tim Nolan, Senior Applications Manager, Collin County, Texas

Ed Yonker, Application Software Manager, County of Franklin, Pennsylvania