*This episode is an excerpt taken from our 2020 interview.

Bureaucracy kills innovation. So say Michele Zanini and Gary Hamel in their book "Humanocracy: Creating Organizations as Amazing as the People Inside Them." They argue that relying on outdated processes and capabilities, legacy systems and hierarchical decision-making hamstring growth and stifle workforce success. To overcome these challenges, they also provide practical guidance to create organizations that deliver business results and better serve the people inside them.