Shawn T. Smith is a clinical psychologist in Denver, Colorado, and the author of five books, including Surviving Aggressive People and The User's Guide to the Human Mind.

Aggressive people can lay a dark cloud of negative energy over any workplace, from the manufacturing line to the boardroom. Listen to this podcast to hear Shawn Smith--a clinical psychologist and the author of Surviving Aggressive People--share time-tested methods for conflict management historically reserved for law enforcement, psychologists, and other professionals working the frontlines of emotionally charged situations.