The big tech CEOs of Facebook, Apple, Amazon and Google were attacked from all sides as they testified remotely before Congress last week, and while their companies are astonishing examples of creativity and innovation, what they revealed was a collective sense of political hubris. Steve Forbes on the politics of the big tech hearing, the self-destructive behavior of these CEOs and how they should start practicing the wise, commonsense approach to customer service.

Steve Forbes shares his What’s Ahead Spotlights each Tuesday, Thursday and Friday.

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