I spoke with Michelle Desachy, the vibe manager for the Hard Rock Hotel in Riviera Maya, Mexico. We discussed her role at the facility, the importance of maintaining a unified culture, and the value of understanding client interests to constantly improve customer service.

[Spring Break Special] Should Professional Service Firms Have Vibe Managers?

The business of providing professional advice is changing. Today, anyone can go online and access a wealth of information about any topic, from legal and medical advice to financial planning and accounting suggestions. This blog is designed to offer ideas, guidance, and perspectives on how to effectively navigate a perpetually shifting professional landscape, with a unique focus on the legal industry and the technology that is driving its evolution.

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[Spring Break Special] Should Professional Service Firms Have Vibe Managers?

[Spring Break Special] Should Professional Service Firms Have Vibe Managers?