<p>When most people think about SRE, they think numbers, percentages, SLIs, and SLOs. That stew of acronyms is important, but, really, what drives site reliability engineering is the goal of building systems that truly satisfy customers and keep them coming back.</p>

When most people think about SRE, they think numbers, percentages, SLIs, and SLOs. That stew of acronyms is important, but, really, what drives site reliability engineering is the goal of building systems that truly satisfy customers and keep them coming back.

SRE: it’s not about numbers—it’s about customer satisfaction

Technology isn’t just a tool; it’s the engine of modern business. The Deloitte On Cloud podcast equips you with executive-level insights, from leading industry innovators and Deloitte professionals, into the technologies that are reshaping industries—from cloud and software engineering to AI and more. We go beyond the buzzwords with practical strategies, actionable advice, and real-world examples to help you innovate faster, lead with confidence, and build lasting value.

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SRE: it’s not about numbers—it’s about customer satisfaction

SRE: it’s not about numbers—it’s about customer satisfaction