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Srikrishnan Ganesan — AI, Customer Experience & the Future of Services Delivery
Srikrishnan Ganesan is the Co-founder and CEO of Rocketlane, a PSA and client onboarding platform focused on improving project outcomes and team efficiency. With a passion for customer experience and startups, Sri has spent over a decade building and scaling SaaS businesses. He previously co-founded Konotor, a mobile-first user engagement platform acquired by Freshworks in 2015, which became the foundation for Freshchat.
Srikrishnan Ganesan
LinkedIn: https://www.linkedin.com/in/srikrishnang/
Website: https://www.rocketlane.com/events/ps-leaders-on-ai-whats-real-whats-next
Website: https://www.rocketlane.com/events/ps-leaders-on-ai-whats-real-whats-next
Flor Laorga
LinkedIn: https://www.linkedin.com/in/flor-laorga/
X: https://x.com/florlaorga
Website: https://aifn.co/flor
X: https://x.com/florlaorga
Website: https://aifn.co/flor
AI Frontier Network
Website: https://aifn.co
LinkedIn: https://www.linkedin.com/company/ai-frontier-network/
X: https://x.com/aifn_co
YouTube: https://www.youtube.com/@ai-frontier-network
LinkedIn: https://www.linkedin.com/company/ai-frontier-network/
X: https://x.com/aifn_co
YouTube: https://www.youtube.com/@ai-frontier-network
OUTLINE
00:00 Start
00:24 Srikrishnan Ganesan’s Startup Background
00:47 Why Rocketlane Was Founded
03:04 Transforming Services with AI
05:16 Real-World Results from AI Use
08:19 Accelerating Rocketlane’s Product Evolution
10:20 Building an AI-First Company Culture
12:43 Lessons from Propel 25 on AI Adoption
15:03 What's Next for AI in Services
17:19 Merging Human Skills with AI Tools
20:19 Addressing AI Risks and Responsibilities
22:39 Driving Innovation Through Leadership
27:04 Srikrishnan’s Vision for the Future
29:14 Final Reflections from the Episode
00:24 Srikrishnan Ganesan’s Startup Background
00:47 Why Rocketlane Was Founded
03:04 Transforming Services with AI
05:16 Real-World Results from AI Use
08:19 Accelerating Rocketlane’s Product Evolution
10:20 Building an AI-First Company Culture
12:43 Lessons from Propel 25 on AI Adoption
15:03 What's Next for AI in Services
17:19 Merging Human Skills with AI Tools
20:19 Addressing AI Risks and Responsibilities
22:39 Driving Innovation Through Leadership
27:04 Srikrishnan’s Vision for the Future
29:14 Final Reflections from the Episode
View all episodes
By AI Frontier NetworkSrikrishnan Ganesan is the Co-founder and CEO of Rocketlane, a PSA and client onboarding platform focused on improving project outcomes and team efficiency. With a passion for customer experience and startups, Sri has spent over a decade building and scaling SaaS businesses. He previously co-founded Konotor, a mobile-first user engagement platform acquired by Freshworks in 2015, which became the foundation for Freshchat.
Srikrishnan Ganesan
LinkedIn: https://www.linkedin.com/in/srikrishnang/
Website: https://www.rocketlane.com/events/ps-leaders-on-ai-whats-real-whats-next
Website: https://www.rocketlane.com/events/ps-leaders-on-ai-whats-real-whats-next
Flor Laorga
LinkedIn: https://www.linkedin.com/in/flor-laorga/
X: https://x.com/florlaorga
Website: https://aifn.co/flor
X: https://x.com/florlaorga
Website: https://aifn.co/flor
AI Frontier Network
Website: https://aifn.co
LinkedIn: https://www.linkedin.com/company/ai-frontier-network/
X: https://x.com/aifn_co
YouTube: https://www.youtube.com/@ai-frontier-network
LinkedIn: https://www.linkedin.com/company/ai-frontier-network/
X: https://x.com/aifn_co
YouTube: https://www.youtube.com/@ai-frontier-network
OUTLINE
00:00 Start
00:24 Srikrishnan Ganesan’s Startup Background
00:47 Why Rocketlane Was Founded
03:04 Transforming Services with AI
05:16 Real-World Results from AI Use
08:19 Accelerating Rocketlane’s Product Evolution
10:20 Building an AI-First Company Culture
12:43 Lessons from Propel 25 on AI Adoption
15:03 What's Next for AI in Services
17:19 Merging Human Skills with AI Tools
20:19 Addressing AI Risks and Responsibilities
22:39 Driving Innovation Through Leadership
27:04 Srikrishnan’s Vision for the Future
29:14 Final Reflections from the Episode
00:24 Srikrishnan Ganesan’s Startup Background
00:47 Why Rocketlane Was Founded
03:04 Transforming Services with AI
05:16 Real-World Results from AI Use
08:19 Accelerating Rocketlane’s Product Evolution
10:20 Building an AI-First Company Culture
12:43 Lessons from Propel 25 on AI Adoption
15:03 What's Next for AI in Services
17:19 Merging Human Skills with AI Tools
20:19 Addressing AI Risks and Responsibilities
22:39 Driving Innovation Through Leadership
27:04 Srikrishnan’s Vision for the Future
29:14 Final Reflections from the Episode