Ricoh’s VP EMEA Shared Service Centres, Andrea Schaffel join us and discusses the importance of consistency, being customer-centric. She discusses how she’s shifting global centers and global center talent around her regions. Andrea shares how she’s taken in sales order processing work, planning and supply chain, administration and controlling finance activity. She shares that “in addition to the transactional work we were already doing for them, we've now taken on a higher level work.” And how no matter what she’s doing, everything comes down to "trust, emotion, relationship and control."