A digital workforce is useless without a plan. Delphine Bernard discusses the steps it takes to make sure your AI is working for you. She stresses the importance of a solid planning phase. During this time, an enterprise should be answering questions such as, what do I want my bots to do? What processes do I want to automate? Next, simulate scenarios with KPIs and ROI. Make sure to have backups in place if bots fail. Delphine outlines the importance of building a strong digital workforce before going live, because, unlike humans, bots can't adapt on the fly if something goes wrong. Still, it's worth the effort, as Delphine also notes.