Katarzyna Szaroleta of DFDS joins us from SSOW in Budapest and shares that the HR role is quite wide and complex. She notes her main responsibility as helping managers become better managers. And so she sees her role as that of a coach or adviser. Katarzyna helps develop skills and talents while avoiding mistakes. A Team leader is  traditionally a former SME’s who is an operationally talented person. Managing soft skills is where the rubber meets the road for a would be successful manager- and Katarzyna points out that these skills can be taught if the manager in question has a predisposition for that side of management. From there, Katerzyna is managing personality types for ultimate success.