Recorded at SSOW Kathleen Bienkowski joins us and shares that she feels that her psych background has done her a world of good in simply relating to people in shared services. To that end, Kathleen says that in leadership, having a high EQ is one of the most important things. And that high EQ serves any leader well in the first moment of managing an employee- the hiring process. Obviously, there’s an advantage in knowing what you’re getting. Kathleen began her career in staffing so she provides her thoughts on what to look for, her thoughts on red flags and the entire hiring process in general. This all led of course  to Kathleen being identified as a perfect shared services executive.