Peter Csucska, the General Manager Business Services Lexmark joins us from SSOW where he shares that his top priority is "challenging the way we work.” He’s pretty confident that the organization’s GBS model is robust. When it works well though, a level of comfort drifts in, and so Peter says at points “we got too comfortable.” Which has led him to ensure that every 3-4 years the team evaluates the shared services strategy, revises that strategy and moves forward. Past performance is of course, not a guarantee for future performance. Understanding that, however, over the past decade Peter and the team have established a service center plus.