Ricardo Badillo joins us from SSOW US where he was dubbed by Episode 4 guest and CFO of S&P Dow Jones Indices, Manny Korakis, as best dressed individual. Ricardo is based in Costa Rica which is a bit of a Shared Services hub. He notes that the country actually been ranked as happiest in the world. Over the years work in the country has evolved from manufacturing to call center to transactional and more value added work. There are roughly 200 companies that have shared services operations in Costa Rica which means roughly 30,000 employees in the space in the country. The basis of how Ricardo operates in shared services comes from his father where he learned the importance of education, discipline, being on time, delivering what you promise, telling the truth and being transparent.