Syazana Lim is the lead research analyst at SSON Analytics. Lim stresses the importance of benchmarking and includes real-life examples of big brands that have benefitted from it and how. She goes on to discuss why talent acquisition should focus on diversity and the “innovative mindset.” As a millennial herself, Lim talks about which workplace stereotypes she generally agrees and disagrees with. When discussing the future, In terms of what SSON Analytics offers, Lim says this: “We do have reports on intelligent automation and how you go about in your IA journey, so in terms of what the next steps to do to make sure that your workforce is ready for it." She also touches on the power of SSON's intelligent automation tool.