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Stalled at Week Eight: Why Most Enterprise AI Deployments Never Actually Land
Reflect w/ Ed Fassio — where AI tells the stories that matter.
Tuesday we talked about Mustafa Suleiman's 12-to-18 month window. Today Julius and Hale get into why most organizations are going to miss it — not because the tools don't work, but because of what happens between week six and week twelve of every enterprise AI rollout.
The pattern is consistent whether you're deploying Microsoft Copilot, Salesforce Einstein, or a custom agentic workflow. Organizations launch with energy. Kickoffs happen. Memos go out. And then momentum quietly dies. Adoption plateaus at 15-20% of intended users. Everyone else drifts back to how they were working before.
The root cause isn't technology. It's governance treated as a setup task instead of an ongoing process. And the fix is specific: a dedicated governance owner (not a committee), feedback loops from day one, strategic use case selection, and manager enablement — not just end-user training.
Your Move: Pull your real usage data right now. Not license count — active users completing a workflow task at least twice a week. If you're under 30%, you have an adoption problem governance alone won't fix. Go back to use case basics. If you're over 50% but hitting friction, that's a solvable infrastructure problem. Either way, the playbook exists. The failure modes are documented. There's no excuse to walk into a deployment in 2026 without a governance framework from day one.
— Reflect w/ Ed Fassio | reflectpodcast.com
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By Ed FassioReflect w/ Ed Fassio — where AI tells the stories that matter.
Tuesday we talked about Mustafa Suleiman's 12-to-18 month window. Today Julius and Hale get into why most organizations are going to miss it — not because the tools don't work, but because of what happens between week six and week twelve of every enterprise AI rollout.
The pattern is consistent whether you're deploying Microsoft Copilot, Salesforce Einstein, or a custom agentic workflow. Organizations launch with energy. Kickoffs happen. Memos go out. And then momentum quietly dies. Adoption plateaus at 15-20% of intended users. Everyone else drifts back to how they were working before.
The root cause isn't technology. It's governance treated as a setup task instead of an ongoing process. And the fix is specific: a dedicated governance owner (not a committee), feedback loops from day one, strategic use case selection, and manager enablement — not just end-user training.
Your Move: Pull your real usage data right now. Not license count — active users completing a workflow task at least twice a week. If you're under 30%, you have an adoption problem governance alone won't fix. Go back to use case basics. If you're over 50% but hitting friction, that's a solvable infrastructure problem. Either way, the playbook exists. The failure modes are documented. There's no excuse to walk into a deployment in 2026 without a governance framework from day one.
— Reflect w/ Ed Fassio | reflectpodcast.com
Send us Fan Mail
Support the show
LISTEN TO MORE EPISODES: https://www.reflectpodcast.com