Host Gary Marshall discusses aspects of SOPs (Standard Operating Procedures) as a means of Profit Protection and Compliance.  He highlights the need for well-documented process bibles which explain How to Do the function, but critically also explain WHY each step is necessary. 

He emphasises that the WHY is fundamental, to allow evolution without compromising the basic requirements for other stakeholders, including safety, compliance, financial reporting.

He discusses Knowledge Transfer, the advantage of using established SOPs to train new colleagues or handover to new teams, and the risks of losing established expertise.

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