We’ve all heard it before: Communication is key. So why are businesses still so bad at it?

 

Leigh Hamer, Director of Customer Success at Lumavate, shares her strategy for crafting communication dependent on the receiver in this episode of Customer Success Leaders.

 

Plus, she and Eric talk about… 

 

- Measuring success based on your platform’s ease-of-use

 

- Mitigating the scariness of new updates

 

- How Leigh has been accounting for a new customer profile

 

For more info, check out customersuccessleader.com or send a message to [email protected]. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.