In this episode of The Disrupting You Podcast, Kody dives into Part 2 of our series on starting a business with a focus on the often-overlooked side of business: operations.

Sales and marketing can help you get off the ground, but operations are what allow a business to scale. After nearly a decade of building companies, this episode breaks down why many businesses stall at six figures, and what’s required to move beyond that.

You’ll learn:

• Why sales and marketing alone won’t take you from $100K to $1M

• The role operations play in scaling a business

• What “processes” actually mean in a practical sense

• Why onboarding and delivery are critical moments in the client experience

• How documenting workflows helps teams perform better

• A simple way to think about your business in 8–12 key operational steps