Learn the practical benefits of CRMs, covering how they can streamline operations, save time, and enhance the client experience.

In this episode of the Rebel CEO podcast, host Breeanna Kay. sits down with business operations consultant Deb Mitzel to discuss the transformative power of Customer Relationship Management (CRM) systems for small businesses, particularly in creative fields like photography. Deb shares insights from her extensive career and personal journey, emphasizing the importance of integrating solid systems to ensure business success and client satisfaction.

Deb offers valuable advice on how to implement CRMs effectively, using her experience with tools like 17hats. This episode is an essential listen for creative entrepreneurs looking to balance their artistry with robust business practices, as well as anyone interested in optimizing their business operations through advanced technology.

*** USE THE PROMO CODE BREEANNAKAY FOR A DISCOUNT WHEN YOU SIGN UP FOR HONEYBOOK *** Key Takeaways:

• Understanding CRMs: A CRM (Customer Relationship Management) system is crucial for managing client interactions, streamlining business processes, and enhancing customer experiences.
• Automation Efficiency: Automation through CRMs doesn't depersonalize client interactions; instead, it allows for more personalized and timely communications.
• Workflow Integration: Establishing well-defined workflows within a CRM helps maintain consistency in client experiences and improves operational efficiency.
• Client Satisfaction: Consistent and proactive communication facilitated by CRMs leads to higher client satisfaction and better conversion rates.
• Diverse Applications: While discussed primarily in the context of photography, CRMs are beneficial for a wide range of service-based industries.

Notable Quotes:

1. "It's taking a client from the start to the finish of their journey with you and giving them the information they need in a way to give them the best experience." - Deb Mitzel
2. "The person who gets [clients] the best information the quickest will have the best chance." - Deb Mitzel
3. "You can really personalize even the automated parts of things." - Deb Mitzel
4. "Having reminders to let them know where they need to be, when what they need to do…People really value that." - Deb Mitzel
5. "My main mission is to help small business owners save time so they can live the life of their dreams." - Deb Mitzel

About the Guest:

Deb Mitzel is a seasoned professional with over 30 years of experience in the automotive industry. Transitioning into the role of a small business operations consultant for creative entrepreneurs, Deb combines her extensive business background with her personal passion for photography to help creative professionals streamline and scale their businesses. She is dedicated to optimizing workflows, implementing effective processes, and enhancing customer experiences, drawing from her background in business operations. Deb is also an ambassador for 17hats, a popular CRM tool.

Resources:

• Book your free disovery call with Deb here!!!! Website
• Deb Mitzel Social Media:  Instagram | Facebook
• CRM Tool: 17hats

Tune into this episode for actionable insights and practical advice from seasoned professional Deb Mitzel. Stay tuned for more episodes of the Rebel CEO podcast to support your journey towards entrepreneurial success.

BREEANNA KAY'S INSTAGRAM:  @breeannakayphotography

REBEL CEO INSTAGRAM:  @rebel.ceo.podcast

BREEANNA KAY'S WEBSITE: breeannakay.com

MANIFESTING PHOTOGRAPHER PODCAST SHOWNOTES:  breeannakay.com/photographer-crm