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Staying Human: Ethics as an Advantage, with guests David Blower Executive Director Stonewater Housing Association and Merje Shaw Design Researcher and Strategist
In this PJ Tips Leading Business Change podcast, guests David Blower Executive Director at Stonewater Housing Association and Merje Shaw, Design Researcher and Strategist, join me to discuss 'Staying Human: Ethics as an Advantage'
Stonewater is a leading social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. With well over 30,000 homes and 70,000 residents, Stonewater supports many people to have a place they can call home.
Given that number of people and range and importance of services and support that Stonewater offers, Artificial Intelligence, Data, Tech and Ethics are high on the agenda. How to enable customers to have a better, more efficient service is central to the Stonewater community. So how can data better inform and improve customer experience, whilst managing those human needs in a digital first world.
David offers insights into what good use of tech and data mean to customers at the group and individual perspective. He questions how can we foster trust with our customers, when one might consider there is an absence of trust not just in data and business, but in society. Therefore, where is the opportunity to develop trust through better use of data and tech, and in those human on interactions.
Merje has some challenging and broad ranging views on how much can be automated in our day to day working, and indeed what cant it. She offers some interesting insights into the notion of empathy in this space, and reminds us that Tech is fallible.
#artificialintelligence
#businessimprovement
#customerexperience
#userexerience
#data
#bigdata
#customersatisfaction
#humanonlytaits
#loyalty
#trust
#technology
#empathy
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By PJ StevensIn this PJ Tips Leading Business Change podcast, guests David Blower Executive Director at Stonewater Housing Association and Merje Shaw, Design Researcher and Strategist, join me to discuss 'Staying Human: Ethics as an Advantage'
Stonewater is a leading social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. With well over 30,000 homes and 70,000 residents, Stonewater supports many people to have a place they can call home.
Given that number of people and range and importance of services and support that Stonewater offers, Artificial Intelligence, Data, Tech and Ethics are high on the agenda. How to enable customers to have a better, more efficient service is central to the Stonewater community. So how can data better inform and improve customer experience, whilst managing those human needs in a digital first world.
David offers insights into what good use of tech and data mean to customers at the group and individual perspective. He questions how can we foster trust with our customers, when one might consider there is an absence of trust not just in data and business, but in society. Therefore, where is the opportunity to develop trust through better use of data and tech, and in those human on interactions.
Merje has some challenging and broad ranging views on how much can be automated in our day to day working, and indeed what cant it. She offers some interesting insights into the notion of empathy in this space, and reminds us that Tech is fallible.
#artificialintelligence
#businessimprovement
#customerexperience
#userexerience
#data
#bigdata
#customersatisfaction
#humanonlytaits
#loyalty
#trust
#technology
#empathy