Despite existing in an increasingly digital world, many brick-and-mortar retailers are significantly more profitable than their e-commerce counterparts. On this episode of The Big REthink, Chris Ressa—host of the Retail Retold podcast and COO of DLC Management Corp.—joins host Brian Rowley to explain why. Ressa also explains how changing work models, such as hybrid and work-from-home, are impacting retailers, why a growing number of digitally native brands are going the brick-and-mortar route, and what 2022 holds for the retail and commercial real estate industries.