January 23, 2023

Steal This Idea From Shake Shack

17 minutes

The National Restaurant Owners Podcast is a must-listen for any restaurant owner looking to scale their business. Each week, host Kyle Inserra provides valuable insights and practical advice from successful restaurant owners and industry experts. Each episode covers the latest trends and technologies in the industry, as well as best practices for marketing, operations, and financial management. Whether you're a new restaurant owner or an experienced operator, this show will give you the information and inspiration you need to take your business to the next level.

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In this episode, we discuss the challenges of managing the challenges of dine-in guests and pick-up and delivery orders,

Creating a seamless customer experience, including clear communication

Implementing efficient and accurate pick-up processes, such as designated pick-up parking spots and designated pick-up window like Shake Shack

Training staff on best practices for handling pick-up orders, including proper packaging and order accuracy checks

Continuously gathering and analyzing customer feedback to improve the pick-up experience.

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By Kyle Inserra

3232 ratings