Stephanie is an amazing leader and is not only leading Customer Experience Management at Teleperformance, but also an amazing human being who focuses a lot on supporting women in leadership.

Stephanie and I talk about:

Her journey to becoming a CX leader

The value of conversation and sharing a moment

Listening more to customers during the pandemic, but also ask the right questions

The importance of empathy in your work and humanizing work

Why listening to your employees is key in improving CX

There's a ton more here, including what our respective secret talents are. Had so much fun here, and it was a pleasure having Stephanie on the show.