Welcome to this episode of Work Conversations, where host Gavin Becker chats with CEO and Director of UCS, Stephen Ellich. With over 25 years’ experience governing and leading national organisations through establishment, development and transformational change, we talk to Stephen about his approach to leadership, and his focus on customer centricity, innovation, values and operational excellence to drive sustainable change.

When discussing the current challenging environment, Stephen offers up many insights that may prove particularly valuable to those in leadership and managerial roles, including approaching change with a positive mentality, focusing on values, and the importance of customer-centricity.

Find Stephen on LinkedIn here: https://www.linkedin.com/in/stephen-ellich-b4b69716/