Leaders Series: Stephen Smith, former President and CEO of WestJet and former Sr. VP Customer Experience at Air Canada, discusses the realities behind customer experience, and why your business is measured by the behaviour of your front line people.

Stephen Smith, former President and CEO of WestJet

FP Executive features Robert Gold of Bennett Gold LLP, and Andrew Brown of Write On The Money. Each episode explores business issues with today's thought leaders, authors, business owners and influencers.

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Stephen Smith, former President and CEO of WestJet

Stephen Smith, former President and CEO of WestJet

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