With the London Summer Olympics taking place, Alan decides to provide Ed with some of the breaking news headlines from the Olympics to see if he can relate each item to a customer service lesson.  Can Ed connect the recent badminton team controversy with how to provide excellence service to our customers?  Join Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) as they discuss Olympic Customer Service Stories in this month's "Stepping Up Service"!

Running time: 29 minutes