Steve Doyal didn't set out to become one of Kansas City's most trusted corporate voices, but Hallmark has a way of finding the right people. After serving his country and a few early career stops, Steve landed at Hallmark and never looked back, spending decades as the company's communications compass through milestones, celebrations, and even tragedy. Along the way he helped transform Crown Center from an overlooked destination into the heartbeat of downtown KC. In this episode, Steve sits down with Sam and Mike to talk about the Hallmark way, what radical hospitality looks like in practice, and why integrity, in business and in life, never goes out of style.

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