Steve Grau, CEO & Founder of Royal Ambulance, became well acquainted with the healthcare system when his grandfather had a stroke and suffered from severe mobile impairment. From that moment Steve was determined to improve the health care system. His goal was to improve the experience for hospital patients and their families, which steered him to solve the challenges associated with inter-facility patient transport. One of the missions of his company is to become a beacon for young professionals to join him and grow together along the way. 

Here are some key moments from our conversation:

• What are the unique challenges you have faced and how do you address them (4:50)
• How do you innovate despite of all the challenges regarding the rates that are dictated by customers (8:03)
• How do they see you as a differentiated service in a customer standpoint (13:40)
• How do you describe your true north as a leader (15:32)
• What do you recognize more fully as far as your impact as a leader (18:55)
• What are the biggest challenges you have faced as a leader in Healthcare and how have you overcome those (22:25)
• How are you addressing attrition (26:10)
• What do you do to sustain yourself when you're feeling burnout. (31:28)
• One key thing that you leave people with about leadership, what would that thing be (37:47)
• What advice you can give to healthcare leaders? (39:50)
• Final thought you want to leave (42:10)