EPISODE HIGHLIGHTS

• Customer service excellence was engrained in Steve at a young age from Uncle Nick's priceless education.
• How awareness of the 5 senses can WOW your customers!
• The abysmal "State of the Customer Service" we're experiencing today.
• Solution minded customer service mentality
• Mastering friction reduction & making it easy to do business with you!
• Steve's "Science of CX" podcast for customer service masterclass like learning.
• Steve's Top 5 cities of the world to visit
• Free eBook for listeners - "SimpleCX" - available in August to download

Steve's LinkedIn Profile

Tony's LinkedIn Profile

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