This week on the Owner’s Pride Podcast Dann sits down with returning guest Steven Jackson, who resides in Cumbria England. Steven is a Human Resources Expert Consultant for mid size companies. We discuss customer journey mapping. The customer experience starts way before your phone rings with an inquiry. Know your customers on a deeper level and know exactly the right service for the right customer with journey mapping! The Owner’s Pride Podcast brings small business owners the info to go to the next level!