<p>Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and booking.com are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!</p>

Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and booking.com are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!

Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

Business

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

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Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google

Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google