It's one thing to acquire a donor, it's another thing entirely to keep them. On this episode, Ben sits down with stewardship and donor engagement expert Jocelyn Kwok to discuss the art of cultivating long-term relationships with donors. Join them for an engaging look into what effective stewardship looks like, the qualities of a good stewardship coordinator, and how to connect with donors on a deeper level.

You will want to hear this episode if you are interested in...

• Defining small charities and why Jocelyn loves working with them [1:44]
• Diving into Jocelyn's Enneagram number [4:10]
• Exploring stewardship and getting to know your donors [7:45]
• What makes a good stewardship coordinator? [15:09]
• Creativity and logistics in stewardship [20:55]
• Helpful resources for stewardship [25:37]
• Ben's perspective on quality stewardship and using data effectively [31:42]
• Planning stewardship into a fundraising strategy [37:24]
• How community-centered fundraising impacts stewardship [41:30]
• Common challenges in stewardship and the role of a charity board member [44:19]

Resources & People Mentioned

• Email Frontier FM YOUR fundraising questions at [email protected]!
• Check out Cameo!

Connect with Jocelyn Kwok

• Email Jocelyn
• Follow Jocelyn on LinkedIn
• Visit Jocelyn's website

Connect With Frontier

• Follow Benjamin Johnson on LinkedIn
• Follow Matt Hussey on LinkedIn
• Follow Megan McCaffery on LinkedIn
• Website: https://Frontier.io
• Frontier on LinkedIn: https://www.linkedin.com/company/frontiermarketingco/